Refund policy

Exchanges and returns

You can exchange your necklace within 30 days of receiving it, or return it within 14 days of receiving it.

Just email me at atelier@paolaliguori.com and tell me whether you would like an exchange or a refund. I will reply with the shipping instructions.

The necklace must have its tag and show no signs of wear. Once I receive it and check that it is in perfect condition, I will process the exchange or refund.

Shipping costs for exchanges and returns

• Portugal and Europe (including the UK, Switzerland and Norway): I cover the shipping for your first exchange or return. From the second one on, shipping is paid by the customer.
• Outside Europe: shipping and reshipping costs are paid by the customer.

How refunds are made

I refund you within 14 days of receiving the necklace, whenever possible using the same payment method you used:

• Card: the amount goes back to the same card.
• Multibanco or MB WAY: these methods do not allow automatic refunds, so I send a bank transfer to the IBAN you give me.
• PayPal: usually through PayPal. If that is not possible, we agree on a bank transfer.

If I cover the return shipping, I refund that amount by bank transfer, separately from the refund for the necklace.

Manufacturing defects

If you find a manufacturing defect, let me know by email as soon as you notice it. The necklaces are covered by the legal guarantee of conformity under Portuguese law. I may ask for photos to confirm it is a manufacturing defect and not wear from use. Once confirmed, I cover the shipping costs both ways.

Questions

Write to me at atelier@paolaliguori.com. I answer personally.